1. ORDER PROCESSING
For orders placed before 12pm on a working day, parcels will be shipped out from our warehouse on the same day.
For orders placed after 12pm on a working day, parcels will be shipped out from our warehouse on the following (working) day.
For orders placed on non-working days, parcels will be shipped out on the following (working) day.
2. LOCAL ORDER DELIVERY (SG)
Ninja Van Delivery / J&T Express
Delivery typically takes 1-3 working days to deliver the parcel and will make up to 2 re-delivery attempts if you are not home. They may also contact you to make alternative delivery arrangements.
Do kindly leave a memo to us if you have any special delivery requests.
3. ORDER TRACKING
For all Ninja Van orders, you will receive a Shipping Confirmation message or email attached with your respective tracking number once your order has been processed. You will subsequently receive a Shipment Out message or Delivery email.
Should you have any other request or inquiry, do contact us at [email protected] or fill in the contact form on our 'Contact Us' page.